Return & Exchange Policy
At iMatch Apparel, we want you to feel good about what you ordered. Every piece is made with care, and we stand behind the quality of our products.
Because many of our items are printed in limited runs or made to order, we do not accept returns for general buyer’s remorse, wrong size selection, or change of mind. However, we will always make it right if there is an issue with your order.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.
Email us at imatchapparel@gmail.com with:
Your order number
A brief description of the issue
Clear photos of the item and packaging
Once reviewed, we may offer a replacement, store credit, or refund depending on the situation.
Size Exchanges
We understand that sizing can be tricky. If you ordered the wrong size, contact us within 14 days of delivery and we’ll do our best to help.
Size exchanges may be accepted if the item is:
Unworn
Unwashed
Free of stains, odors, pet hair, or damage
In its original condition
Customers are responsible for return shipping on size exchanges unless the issue was caused by an error on our end. Because some items are limited or made to order, exchanges are subject to availability. If the requested size is unavailable, we may offer store credit instead.
Final Sale Items
The following items are final sale and cannot be returned or exchanged unless they arrive damaged or incorrect:
Sale items
Limited release items
Event exclusives
Gift cards
Custom or special-order items
Refunds
Approved refunds will be issued to the original payment method. Please allow several business days for your bank or payment provider to process the refund once it has been issued.
Original shipping charges are non-refundable unless the return is due to an error on our end.
How to Start a Return or Exchange
To start a return or exchange request, email us at:
imatchapparel@gmail.com
Please include your order number and details about the issue so we can help as quickly as possible.
